Elm Spa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or interact with us in any way. Please read this policy carefully. If you do not agree with its terms, please do not use our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Appointment & Booking Information: Service preferences, appointment dates and times, and booking history.
- Payment Information: Credit/debit card details processed securely through our payment processor. We do not store full payment card numbers.
- Communications: Messages, feedback, or inquiries you send us.
- Website Usage Data: Browser type, pages visited, and referring URLs collected via cookies and analytics tools.
2. How We Use Your Information
We use your personal information to:
- Schedule and manage your appointments and services.
- Send appointment confirmations, reminders, and follow-ups.
- Process payments and send receipts.
- Respond to your questions and provide customer support.
- Improve our website, services, and overall guest experience.
- Send you promotional offers or updates, where you have given consent.
- Comply with applicable legal obligations.
3. Text Messaging & Mobile Communications
If you provide your phone number, you may receive text messages from us regarding appointments, promotions, or other service-related communications.
By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt-out.
4. Sharing of Your Information
We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist in operating our website, processing payments, or managing appointments — solely to perform those functions.
- Legal Requirements: When required by law, regulation, or valid legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You may disable cookies through your browser settings; however, some features of the website may not function properly as a result.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access or request a copy of the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal limitations.
- Opt out of marketing communications at any time by replying STOP to any text message, clicking "unsubscribe" in any email, or contacting us directly.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Elm Boutique Spa
247 W 11th St #103
New York, NY 10014
(646) 882-8895
elmboutiquespa@gmail.com